General information to comply with Spanish Law 34/2002
In compliance with the duty of information contained in article 10 of Spanish Law 34/2002, of July 11, on Services of the Information Society and Electronic Commerce, we inform you:
Angelina Environmental Spain S.L. (hereinafter, ANGELINA) is a company dedicated to the sale and distribution of industrial and sanitary products.
ANGELINA is registered in the Madrid Mercantile Registry, T.39993, F.145, S.8ª, H.710571, Ins.1ª.
ANGELINA with CIF B88559034, is a company domiciled for the purposes of this information at C Acero 25, Polígono Industrial Sur, 28770, Colmenar Viejo, Madrid, Spain and is currently responsible for the operation, management and operation of the site web shop.angelina-spain.com.
Other contact information that we make available to you:
Phone: (+34) 91 845 02 00
Fax: (+34) 91 845 02 08
The access and / or use of this portal attributes the condition of USER, who accepts, from said access and / or use, the General Conditions of Use reflected here. The aforementioned Conditions will be applied independently of the General Contracting Conditions that in their case are mandatory.
Use of the Portal
shop.angelina-spain.com provides access to a multitude of products, information, services, programs or data (hereinafter "the contents") on the Internet belonging to ANGELINA, or to third parties to which the USER may have access. The USER assumes responsibility for the use of the portal. This responsibility extends to the registration that is necessary to access certain services or content. In said registration, the USER will be responsible for providing truthful and lawful information. As a consequence of this registration, the USER can be provided with a password for which he will be responsible, committing himself to make diligent and confidential use of it. The USER agrees to make appropriate use of the content and services that ANGELINA offers through its portal and by way of example but not limitation, not to use them to:
Incurring activities that are unlawful, illegal or contrary to good faith and public order.
Disseminate content or propaganda of a racist, xenophobic, illegal pornographic nature, in support of terrorism or an attempt against human rights.
Causing damage to the physical and logical systems of ANGELINA, its suppliers or third parties, introducing or spreading computer viruses or any other physical or logical systems that are capable of causing the aforementioned damage.
Try to access and, where appropriate, use the email accounts of other users and modify or manipulate their messages.
ANGELINA reserves the right to withdraw all comments and contributions that violate respect for the dignity of the person, that are discriminatory, xenophobic, racist, pornographic, that threaten youth or childhood, order or public safety or that In his opinion, they will not be suitable for publication. In any case, ANGELINA will not be responsible, within the limits established by law, for the opinions expressed by users on its website through any participation tool.
Intellectual and Industrial Property
All the distinctive signs, brands, trade names, contents, structure, design and presentation of the elements and any other information that appears on this website are the property of ANGELINA by itself or as a transferee and are protected by industrial property rights. and intellectual.
The user is prohibited from reproducing, transforming, distributing, public communication and, in general, any other form of exploitation of the elements referred to in the previous section without the express authorization of ANGELINA.
The user will refrain from using means that can suppress, alter, evade or manipulate any protection devices or security systems that may be installed and that pose a risk or damage or disablement of the website and / or its contents.
ANGELINA is not responsible for the possible inappropriate use that third parties make of this website, nor for the information transmitted through it to third parties. The use of the contents that the user may make and the possible consequences, damages or losses that may arise, are the sole responsibility of the user. ANGELINA is excluded for damages of any kind caused to users by the use of links, directories and search tools, which allow users to access websites owned and / or managed by third parties as well as the presence of viruses or other malicious codes in the contents that may cause any type of damage to the computer system, electronic documents or user files. ANGELINA reserves the right to exercise legal actions that it deems appropriate derived from any illegal use by third parties of the contents of its website.
- The term for the exercise of this right is 14 calendar days from the receipt of the product or from the conclusion of the contract in the case of provision of services, without penalties for its exercise;
- the consumer must be reimbursed the total amount of the purchase, that is, the price of the product plus shipping costs before 14 calendar days have elapsed from the date on which he was informed of the decision to withdraw the contract from the consumer using the same means of payment used by the consumer for the initial transaction, unless the consumer has expressly provided otherwise and as long as the consumer does not incur any expenses as a result of the refund.
- The exercise of this right may not be submitted to any formality, so the consumer may be required to return the product in perfect condition without limiting the use of the product (provided it does not go beyond the mere verification of the good condition and its operation).
- The consumer will have to pay the shipping costs for the return of the goods.
- You can use this Dissent Form for your exercise
- If the product is not returned in the same original packaging, the good may suffer a depreciation.
The User, as a consumer and user, enjoys guarantees on the products that can be purchased through this Website, in the terms legally established for each type of product, responding to shop.angelina-spain.com, therefore, by the lack of conformity of the same that manifests itself within a period of two years from the delivery of the product.
In this sense, it is understood that the products are in accordance with the contract provided that: they conform to the description made by shop.angelina-spain.com and possess the qualities presented therein; are suitable for the uses to which products of the same type are ordinarily intended; and present the usual quality and benefits of a product of the same type and that are fundamentally expected from it. When this is not the case with respect to the products delivered to the User, the latter must inform within a period of two months from when he became aware of it, following the procedure indicated in the previous section of Return of defective products or error in shipping. , management that will be free for the User. However, some of the products that are marketed on the Website, could present non-homogeneous characteristics as long as they derive from the type of material with which they were manufactured, and therefore will form part of the individual appearance of the product, and they will not be a defect.
On the other hand, it could be the case that the User acquires on the Website a product of a brand or of manufacture by a third party. In this case, and considering the User that it is a defective product, he also has the possibility of contacting the brand or manufacturer responsible for the product to find out how to exercise his right of legal guarantee directly against them during the two years after the delivery of said products. For this, the User must have kept all the information regarding the guarantee of the products.
At the time of the order confirmation, you will receive the invoice of your order automatically in your email, except for the orders with payment method by Bank transfer in which the invoice will be issued once the payment has been received by the client and you will receive in your email.
All our orders include a paper invoice together with the product / s.
You can obtain your invoice in your Client Area in the "History and details of my orders" section, by accessing your order you can download the invoice.
Returns Conditions for Private Customers
Returns of the following products will not be accepted, as established by Royal Legislative Decree 1/2007, of November 16, which approves the revised text of the General Law for the Defense of Consumers and Users and other complementary laws : All merchandise must be returned in its original packaging with all the accessories it contains, in perfect condition and protected, avoiding stickers, seals or adhesive tapes directly on the surface or packaging of the item. If it is not possible to return the merchandise in its original packaging and in perfect condition, the merchandise will suffer a depreciation.
- The provision of services, once the service has been fully executed, when the execution has begun, with the prior express consent of the consumer and user and with the recognition on their part that they are aware that, once the contract has been Fully executed by the employer, you will have lost your right of withdrawal.
- The supply of goods or the provision of services whose price depends on fluctuations in the financial market that the entrepreneur cannot control and that may occur during the withdrawal period.
- The supply of goods made according to the specifications of the consumer and user or clearly personalized, such as computers configured on demand.
- The supply of goods that may deteriorate or expire quickly.
- The supply of sealed goods that are not fit to be returned for reasons of health protection or hygiene and that have been unsealed after delivery.
- The supply of goods that after delivery and taking into account their nature have been inextricably mixed with other goods.
- The provision of sealed sound or video recordings or sealed computer programs that have been unsealed by the consumer and user after delivery.
- The supply of digital content that is not provided on a material medium when the execution has begun with the prior express consent of the consumer and user with the knowledge on their part that they consequently lose their right of withdrawal.
Once the return form is completed and sent, you will receive the instructions to send it to our facilities in your email. You must send the goods without any delay, you have a maximum period of 30 days from receiving the order, to exercise the right of withdrawal.
The return / dismissal costs will be borne by the customer, except in those cases in which the proven cause of the return is an original defect.
Once we receive the merchandise and verify that it is in perfect condition, the refund will be processed. We will refund the payment received from you, including the delivery cost with the exception of the additional costs resulting from your choice of a different delivery method than the least expensive ordinary delivery method we offer (except for the costs of refund if your payment method was "Cash on Delivery"). We will make the payment within a maximum period of 30 calendar days from when you exercise your right of withdrawal. Until we have received the goods we can retain the refund.
Return of products with a gift or promotion. The full return (complete pack or item + gift) will be mandatory to proceed with the refund. In the case of products that include game download codes, it will be a requirement not to have downloaded it to proceed with the full subscription. In the event that it has been downloaded, the amount of the game will be deducted from the total to be refunded.
Applicable law and jurisdiction
The relationship between ANGELINA and the USER will be governed by current Spanish regulations and any controversy will be submitted to the Spanish Courts and Tribunals.
Online resolution of consumer disputes in accordance with Art. 14.1 of Regulation (EU) 524/2013: The European Commission provides an online dispute resolution platform that is available at the following link: http://ec.europa.eu/consumers/odr/.
Communication, complaints and claims
If you wish to file any query, communication, complaint or claim, you can do so by sending an email to email@example.com with the following information:
- Name and surname
- Complete address (street, number, postal code, country)
- ID# / VAT#
- Telephone contact
Web adhered to "CONFIANZA ONLINE"
Our entity is adhered to Confianza Online (Non-profit Association), registered in the National Registry of Associations Group 1, Section 1, national number 594400, CIF G85804011, Calle la Palma 59, Bajo A., 28015 Madrid (Spain) , telephone (+34) 91 309 13 47 and fax (+34) 91 402 83 39 (www.confianzaonline.es).
These general conditions are ruled by the Spanish Law. Likewise, in compliance with the provisions of the Alternative Dispute Resolution Law, we inform consumers that, as a member entity and under the terms of the Code of Ethics, users may go to Confianza Online for the alternative resolution of eventual controversies (https : //www.confianzaonline.es/consumidores/como-reclamar/formulario-reclamaciones/). If these refer to electronic transactions with consumers, or to data protection when they are related to this area, the claims will be resolved by the Online Trust Mediation Committee, accredited for the alternative resolution of consumer disputes. If the claims are about digital advertising, or about data protection related to this area, they will be submitted to the AUTOCONTROL Advertising Jury.
We also remind you that you can access the European Union's online dispute resolution platform by following this link: https://ec.europa.eu/consumers/odr/main/?event=main.home2.show
Information regarding online dispute resolution pursuant to Art. 14 Para. 1 of the ODR (Online Dispute Resolution Regulation):
The European Commission gives consumers the opportunity to resolve online disputes pursuant to Art. 14 Para. 1 of the ODR on one of their platforms. The platform (http://ec.europa.eu/consumers/odr) serves as a site where consumers can try to reach out-of-court settlements of disputes arising from online purchases and contracts for services.